As the Airport Coordinator, the primary function is to achieve airport sales goals and business objectives through:
• Efficient management of daily counter operations
• Good management of stock inventory
Development and supervision of Beauty Advisors (BAs)
Sales-Related Responsibilities (70%):
1) Retail Sales
• Drive Beauty Advisors (BAs) in the store(s) to hit the monthly sales target set (example: by individual and by brand).
• Work with Sales & Education Executive (SEE) on goals and targets for BAs
• Conduct regular counter meetings to give direction and keep BAs updated on counter sales.
• Responsible to prepare regular reports on sell-through figures, competitors, tracking of new launches, promotions/incentives, and update on retail store activities like in-store promotions/traffic/customer profile/ consumer shopping behavior or feedback
Want more jobs like this?
Get Retail jobs in Singapore delivered to your inbox every week.
• Support TR Maxx selling with coaching of BAs
• Ensure that all BAs meet the brand standards - IPT / AUS
• Have effective coordination and follow up at store level to execute details of HPPs and promotional programs.
2) Efficient Management of Daily Counter Operations and General Administration
• Builds and maintains strong relationships with colleagues, management, host retailer, and internal/external stakeholders
• Supervise daily counter duties such as housekeeping, counter maintenance, merchandising, ensuring availability of stocks, testers and printed materials are in accordance with global visual merchandising guideline
• Champion the operational activities required to work with retailer during new counter opening or renovations
• Ensure schedules are completed and issued on time, ensuring optimum staffing levels on selling floor
• Management of part-timers and promoters
• Management of Generic Staff (GS) incentives
3) Management of Stock Inventory
• Ensure adequate stocks are available at counter
• Report out-of-stock situation to SEE in a timely manner and work closely with shop supervisor to ensure delivery of replenishment
• Identify products that are slow and develop weekly push list of items for concentrated selling
• Work closely with SEE to deplete or reduce inventory of products that will be discontinued by brand through incentive/push money
• Review Aged stocks or product with high inventory with SEE to implement actions to improve the sales-through rate and lessen returns
• Work with Operations/SEE on GWP delivery, PQ, on-counter date and their effectiveness
• Maintain healthy inventory for testers to ensure availability at all times
• Follow up with SEE on orders of collaterals/testers for new launches for smooth and timely execution
Education (30%) - Train and develop Beauty Advisors:
1) Development and Management of Counter Staff
• Coach BA and Generic Staff (GS) on brand stories, hero products, and other important brand-specifics for ELC brands close by on the sales floor
• Utilize both in-store meetings and E-learning platforms, including brand-agnostic content, to coach BAs towards improving customer experience and sales productivity
• Guide and mentor newly hired BAs
• Review with BAs on sales performance and BA productivity (IPT, AUS and etc) and follow up on coaching/guidance if necessary
• Hire, train and work along with promoters for special events
• Manage any disciplinary matters and offer required guidance and counseling
• Provide assistance to Education team on BA and GS training
• Coach and motivate BAs based on individual talents and skills to drive sales objectives and brand equity
• Ensure that BAs maintain high personal grooming standards as set by the brand
Qualifications
• To possess good and effective:
o Supervisory/leadership skills
o Motivational skills
o Decision-making skills
o Inter-personal skills
o Initiative
• Understanding of basic office applications - MS Office (Word, excel & PowerPoint)
• Well groomed
• Willing to work in Airport environment
• Ability to do makeup / strong interest in the beauty industry
Job: Sales
Primary Location: Asia Pacific-SG-
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 241586