Sales Operations Coordinator
Cambridge, MA
Open to candidates for our Denver, CO office as well

*For consideration, applicants must live/relocate to the state of Massachusetts (or Denver) prior to their start date, with the ability to work in office starting September.

The Sales Operations Coordinator will be dedicated to handling specialized requests from the Sales and Service Teams at Go Ahead Tours. They will particularly focus on late reservations, operations requests and flight requests, as well as decreasing overall turnaround time with the customer. The goal of this role is to improve the request process by looking for trends and being a resource to the service and sales team. In this role, you will have the opportunity to combine your strengths in consulting, sales, analytics and relationship building to grow professionally with our Go Ahead Tours team.

• You get energy from a fast-paced environment and enjoy a challenge.
• You are motivated by identifying and solving problems.
• You are an organized and clear communicator.
• You have a background in sales or service.
• You like making to-do lists and then checking things off.
• You are self-motivated, confident and decisive.

• Handling specialized requests from service and sales teams and contacting the traveler as updates occur.
• Managing requests so they are completed in a timely manner.
• Updating and training the teams regularly about proper expectation setting and specific regional rules.
• Supporting the Inventory Analyst in handling canceled tours and rebooking travelers when needed.
• Following up proactively with travelers on the Waitlist status to sell them on alternative options.
• Working closely with the Sales Operations Manager & Inventory Analyst to gain insights on improving
• strategy for requests, cancellations and rebooking’s.
• Completing various projects to help increase our retention and rebooking rates.
• Updating manager with weekly reports on trends, problems, and findings.

• 1-2 years of experience in customer service or sales

Work in our North American Headquarters where you’ll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our “EF-finity” groups: Black@EF, LGBTQ+@EF, Latinos@EF, Asians@EF and Parents@EF). In addition, you can expect:

• Paid International Business Travel opportunities
• Commitment to professional growth: robust monthly calendar of trainings, workshops and TED Talk style sessions
• Three weeks paid vacation your first year (four weeks starting in year two), in addition to 9 paid holidays
• 25% company match on your 401(k)
• Market-leading medical, dental and vision coverage, along with life and disability insurance
• Wellness benefits including onsite and virtual classes run by EF instructors and a yearly fitness reimbursement
• $1500 annual tuition reimbursement and $500 annual charity matching
• EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Discounts at local venues and businesses

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com