Onboarding & Screening Specialist
EF High School Exchange Year
Cambridge, MA, USA
Are you searching for a way to have a positive impact on others by broadening their horizons and experiences through travel opportunities? Do you seek to help connect others in meaningful ways, but don’t see yourself excelling in a sales-oriented environment? EF High School Exchange Year is seeking a thoughtful, motivated individual with a passion for making others’ dreams of traveling abroad and improving their English a reality. As a member of a larger team of equally passionate individuals, you will play a crucial role in breaking down barriers and opening the world through our high school exchange program.
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Onboarding & Screening Specialists are responsible for maintaining standards of program quality and compliance with program regulations. The role requires confidence, diplomacy and discretion. Onboarding & Screening Specialists oversee a region of local exchange coordinators and are charged with training and guiding them in the host family screening process. This role also works with prospective host families as they move through the application process. Onboarding & Screening Specialists determine final suitability and acceptance while also working to ensure host families and local exchange coordinators remain well-supported and excited about their upcoming experience.
You have a passion for customer service and are committed to excellence in your daily work. You are operations-oriented with a strong professional phone demeanor and the ability to change priorities quickly. Multitasking is easy for you and you are able to manage a high volume of information while remaining productive in a fast-paced work environment. You are decisive, organized, detail-oriented and have a good sense of judgement. You are approachable and thrive in a cross-cultural and team environment.
- 1-3 years customer service experience
- Bachelor’s degree preferred. Professional/office experience is a plus
- Self-starter who can work independently as well as part of a team
- Problem-solving and conflict resolution abilities
- Deadline-driven with the ability to motivate field staff to hit very challenging goals
- Excellent verbal and written communication skills
- Strong sense of organization and attention to detail
- Must be flexible and able to work in a fast-paced, deadline-driven environment
- Knowledge of Microsoft Office (especially Excel)
EF High School Exchange Year (HSEY) is a non-profit high school foreign exchange program affiliated with Education First. We bring students from around the world to live with volunteer host families and enroll in local high schools for either one semester or a full academic year. Our mission is to promote international understanding and global awareness across the US. Together we share culture and languages, open communities to the wider world and create lifelong bonds that span the globe. For more information about our program, please visit www.efexchangeyear.org.
This position’s peak season is over the summer. During that time, staff vacation is limited and extended hours may be necessary. EF offers a full range of medical, dental and other benefits, including a 25% match on your 401K. First year staff are provided a generous 3 weeks of vacation. EF hosts regular professional development trainings to keep you moving forward in your career. This is an excellent opportunity to begin a dynamic career in international education and cultural exchange.
In accordance with public health guidance, all of our staff are currently working from home. However, our EF culture still runs strong. From virtual happy hours, group workout classes, and collaborative technology, we'll make sure you can stay close to your colleagues -- even from home. We hope to get back to the office at some point in Summer/Fall of 2021, and this role will be based in our Boston office at that time.
EF Education First is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, ethnicity, religion, caste, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances.
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.