Bilingual Learning Experience Designer - 12 months Contract

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.

Job Overview

Position Schedule: Full-Time

Enterprise Learning is responsible for building new capabilities critical to our firm's strategy at speed and scale, ensuring our home-office associates and branch team members are reskilled and upskilled to deliver industry-leading comprehensive planning and advice. Canada Learning operates as a scrum/value team that serves Canadian specific priorities and Canadian specific enduring programs.

• Partner with learning and development colleagues, end-users, stakeholders, and leaders to design, develop, translate into French and deliver impactful learning and development solutions that achieve business outcomes.
• Build learner capabilities and drive behavioral change using a learner-centered creative design and delivery process that involves conducting learner research, co-creating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale in both French and English.
• Design, develop, and deliver engaging, multi-modal learning experiences that lead to learner adoption through a focus on moments that matter applications and activities that enable performance-based outcomes.
• Leverage learning insights and measurement reports to monitor, maintain, and optimize learning experiences.
• Serve as a member of dynamic, autonomous, matrixed teams responsible for the end-to-end implementation of projects in a fast-paced, challenging environment with multiple, competing priorities
• Act as a project leader or manager for the team in the French translation of all critical learning, leveraging planning practices to deliver learning at speed and scale.
• Occasionally take on Scrum Master responsibilities, supporting and enabling the team to stay focused and foster an environment for relentless improvement and continuous learning while utilizing a Lean-Agile mindset.
• Effectively facilitate the delivery of learning experiences in French and English, including in-person and virtual development sessions, workshops, cohorts, and social forums.
• Leverage empathy to build rapport and foster engagement in a dynamic learning environment.
• Confidently lead and facilitate design, development, and validation sessions to create the conditions for iterative learner-centered design, resulting in first-time quality at scale
• Stay current on research and practices in Learning & Development, applying appropriate
• applications/processes to optimize learning experiences

• 2+ years of facilitation experience, guiding professional development sessions, onboarding new employees, and / or
• 2+ years of proven experience designing, developing, and curating learning and performance experiences that achieve business objectives
• 2+ years of proven experience translating learning materials into French, preferably using translation tools
• Demonstrated proficiency with Articulate Storyline and Rise, Vyond, Audacity, and Adobe Creative Cloud preferred.

• Demonstrated experience using Design Thinking and User Experience Research principles and methodologies to develop learning and performance designs.
• Applied understanding of learning sciences and instructional design to design learning experiences that achieve expected outcomes.
• Applied knowledge of modern tools and methodologies to create multi-global learning and performance solutions.
• Proven facilitation, verbal and written communication skills, including the ability to explain complex concepts to diverse audiences.
• Understanding of responsibilities and expectations of field roles within the company (e.g. financial advisors, branch team support members).
• Bilingualism required.

• Ability to identify and solve routine problems based on existing processes, with support from management members.
• Adequate understanding of the company, its culture and values.

• Decisions will be precedent-based and overseen by management
• Decisions will be complex, requiring analysis of multiple data sources and their integration, due to unforeseen implications elsewhere in the business
• Decisions and recommendations may influence the team's financial commitments

• Scope of work will have a direct impact on team results.
• Strong influence on the performance and retention of agency teams and head office roles across the business.
• Role carries high risk: inadequate or inaccurate delivery to various field audiences could undermine the ability of zones and regions to execute their strategies to achieve their retention performance targets
• Measurable and accountable responsibility for individual performance/behavior changes supported by training, guidance, consultation and/or feedback, which sometimes includes delivering challenging messages
• Delivery of key messages related to Edward Jones' history, values and culture to financial advisors, agency support roles, agency teams and/or management teams.
• Supervisory responsibility for agency team learners as they participate in learning experiences.