Description
At Edelman Financial Engines (EFE), we believe everyone deserves to move their financial life forward!
We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy, integrity and invention. We uphold that same standard of respect and commitment for clients and colleagues alike.
Founded on the idea that financial education is a fundamental right for everyone, Edelman Financial Engines continues to grow and challenge the status quo. We're moving forward, together. If our purpose-driven commitment inspires you, we invite you to consider joining our team.
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As a IT Operations Center Technician on the Secure Infrastructure and IT team, you'll play a pivotal role by being the first contact for our end users experiencing issues with their laptops or accessing systems critical to their responsibilities
In addition to an earnest desire to help people, we are looking for the ideal candidate to complement the team's existing talents. For this role, we are seeking a candidate with proven IT Operations Center monitoring experience as well as laptop/desktop support experience. If you are a self starter, have experience with monitoring tools and customer service focused, this may be an opportunity for you!
Responsibilities:
- Monitoring: Monitoring and managing IT systems, applications, networks and laptops using various tools, including network management software, system management tools, and other monitoring tools.
- Troubleshooting: Analyzing laptop, system and network issues and taking appropriate actions to resolve them. This may include escalating the issue to Level 2 or 3 support teams when necessary.
- Documentation: Maintaining detailed documentation of incidents, issues, and resolutions in a knowledge base, ensuring that information is accurate and up-to-date.
- Communication: Communicating with end-users, service providers, and other IT personnel regarding incidents, issues, and outages. You will be responsible for managing expectations and communicating progress throughout the incident resolution process.
- Incident Management: Managing incidents from initiation to resolution in accordance with defined ITIL processes.
Requirements:
- 1-3 Years of Experience
- Experience with IT systems, applications, networks and laptops
- Knowledge of ITIL and incident management.
- Strong problem-solving skills and customer service skills.
- Certifications such as CompTIA A+ and Network+ are preferred
About Edelman Financial Engines
Since 1986, Edelman Financial Engines has been committed to always acting in the best interests of our clients. We were founded on the belief that all investors - not just the wealthy - deserve access to personal, comprehensive financial planning and investment advice. Today, we are America's top independent financial planning and investment advisory firm, recognized by Barron's1 with 145+ offices2 across the country and entrusted by 1.3 million clients to manage more than $245 billion in assets.3
Our unique approach to serving clients combines our advanced methodology and proprietary technology with the attention of a dedicated personal financial planner. Every client's situation and goals are unique, and the powerful fusion of high-tech and high touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves.
For more information, please visit EdelmanFinancialEngines.com.
© 2023 Edelman Financial Engines, LLC. Edelman Financial Engines® is a registered trademark of Edelman Financial Engines, LLC. All advisory services provided by Financial Engines Advisors L.L.C., a federally registered investment advisor. Results are not guaranteed. See EdelmanFinancialEngines.com/patent-information for patent information. AM2789819
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Edelman Financial Engines encourages success based on our individual merits and abilities without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy; marital, domestic partner or civil union status; national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, military service or veteran status.
Accommodations are modifications or adjustments to the hiring process that would enable you to fully participate in that process. If you need assistance to accommodate a disability, you may request one at any time by either contacting your recruiter or [email protected].
1 The Barron's 2023 Top 100 RIA Firms list, an eight-year annual ranking of independent advisory firms, is qualitative and quantitative, including assets managed by the firms, technology spending, staff diversity, succession planning and other metrics. Firms elect to participate but do not pay to be included in the ranking. Investor experience and returns are not considered.
2 Edelman Financial Engines data, as of Dec. 31, 2022.
3 Edelman Financial Engines data, as of Sep. 30, 2023.