Solution Implementation Associate

Company Description

Work smart, have fun and make an impact!

Ulula, is a social enterprise that aims to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities around the world. Ulula software and analytics platform connects directly and anonymously with our target stakeholders to obtain honest feedback and create more transparent and responsible supply chains. We have projects across the globe including India, China, Malaysia, Peru, South Africa with clients ranging from Fortune 100 companies to NGOs and government departments. Ulula is a subsidiary of EcoVadis, one of the world’s most trusted sustainability ratings providers.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

As a Solution Implementation Associate you will play a pivotal role in ensuring our clients achieve their desired outcomes while utilizing our products and services. The successful candidate will be working with internal stakeholders, lead the Ulula platform configuration for custom content projects and support the deployment of programs related to worker voices, community feedback and social impact across the globe. 

You will work directly with the Implementation Team, reporting directly to a Solution Implementation Manager. Additionally you will engage with our team of Developers, Implementation Managers and Customer Success Managers throughout the configuration and deployment of programs including setup, solutioning, configuration, testing and coordination with the engineering team on smooth deployment. 
We are seeking a team player with a keen eye for detail and problem-solving skills. You will be working on programs from a wide variety of clients including global brands, suppliers, auditors, civil society partners and researchers - ensuring we reach the program outcomes.
 

Main Responsibilities:

• Manage and oversee translations and audios for each program, including coordination with local translators and ensuring quality control for both written and voice content
• Support client programs deployment by configuring Ulula’s Platform
• Work closely with the engineering, client services and implementation teams to meet project deliverables
• Support project setup, including coordination of timelines and milestones
• Coordinate deployment tasks and deliverables depending on the type of project, keeping to tight timelines 
• Perform quality control on Ulula’s platform and specific features, including virtual testing with local testers in the countries where we work
• Provide project updates to internal stakeholders on timelines and project deliverables
• Collaborate  with the engineering team to resolve client issues in a timely fashion
• Contribute to team innovation through ideas for process improvement and efficiency
• You will be working with different internal teams on programs around the globe, therefore your working schedule will overlap at least 4 hours with the Toronto team during the morning time (Eastern Time Zone) (for the first 4 months). Afterwards, you will overlap 2 hours at least two times a week. 
   

Qualifications

• Proficient in word processing, spreadsheets, database management and digital tools and software 
• Proficient in English and another language
• Experience in managing multiple priorities and project coordination
• Well organized, detail oriented, and able to multitask with excellent follow-up skills
• Proven skills for time management and organization in order to coordinate multiple tasks and meet deliverables on time. 
• Strong written and verbal communication skills with excellent attention to detail
• Ability to assimilate knowledge quickly and effectively
• Works well under pressure and with remote teams 
• Excellent communication skills
• Ability to work independently without supervision to achieve time specific goals

What sets you apart: 

• Experience with project management platforms, such as Monday.com, Jira and Google Suite
• Experience configuring, testing and product owning in a software company setting
• Desire to learn and become familiar with modern technologies
• Understanding of human rights abuses in global supply chain
• Ability to assimilate knowledge quickly and effectively
• Self-motivated with a tolerance for ambiguity and change
• Passion for equality and safe workplaces

Additional Information

Start date: July 2025
Full-time position
Location: Kuala Lumpur

In return for your expertise, we offer:

• Support with all the necessary office and IT equipment
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Medical Aid coverage in accordance with company policy
• Hybrid work model
• Work from abroad policy
• Paid employee volunteer day

Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).