Salesforce Administrator

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description

The Frontline Digital Transformation team in EcoVadis is looking for a Salesforce Support Agent to support improvements across business processes and to help drive the development of the EcoVadis SFDC org. The role is for Sales, Customer Success, Finance, Marketing, Customer Support and our Executive Management team. In this new role, which is foundational to EcoVadis’ ability to drive continuous  improvement in companies’ sustainable business practices at scale your responsibilities will include:

Responsibilities

• Acquire and maintain current knowledge of relevant product features to provide accurate solutions to customers requests
• Diagnose, resolve, and respond to all customer issues and inquiries in accordance with company procedures and best practices.
• Document all external and internal communications and status information into our case management system (JIRA)
• Respond immediately to all issues and continue to follow up with client contact until cases are resolved.
• Escalate urgent requests or those that require more in-depth knowledge and understanding to the attention of Tier II.
• Provide on-call support for urgent and complex customer inquiries.
• Capture and relay new functionality requests to the product owners.

Qualifications

• Excellent Communication Skills
• Technical Support Experience – Min. ​1​ year experience in IT / technical support
• Salesforce Expertise – Technical, working knowledge of the Salesforce platform
• Salesforce Certifications – Not required, however, candidates with Salesforce certifications will be preferred.
• Passion for Customer Service – Customer satisfaction is your passion and #1 goal.
• Team Player – You thrive in a team-oriented environment and are eager to help when needed.
• Highly Motivated –  Ability to work under pressure in fast-moving environment

Additional Information

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Benefits:

• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria
• Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you are hired in
• Remote work from abroad policy (up to 3 months per year) 
• Internet and electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major)