Sr E-Resource Representative

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

As an Sr E-Resource Representative I, your top priority is to support internal and external partners across the U.S. and Canada by managing high-volume transactions and complex workflows with precision and efficiency. You will serve as a key liaison for order processing, invoicing, and product inquiries, ensuring timely resolution and clear communication.

This hybrid position is based in Birmingham, AL or Ipswich, MA.

What You'll Do

• Manage large volumes of transactions and complex operations with careful attention to detail
• Request and organize quotes and invoices from vendors and partners
• Handle order processing from start to finish by verifying details at each stage
• Serve as an expert on partner products and their requirements
• Create and share detailed reports with partners that track order status
• Work closely with colleagues and supervisors to refine workflows and boost efficiency
• Research and compile key information about products and vendors
• Help maintain and improve departmental training materials
• Actively contribute to team-wide projects with specialized expertise

Your Team:

You will be welcomed as a member of the E-Resource Team in the Order Management Department, a high-volume, fast-paced team that collaborates to identify priorities and meet goals. Our team enjoys the flexibility and greater work-life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Sr E-Resource Representative I and your development and career growth at EIS.

About You

• 5+ years of high-volume order processing experience
• 5+ years of continuous work experience in an office environment
• 3+ years of experience with Microsoft Outlook, Excel, and Word

What sets you apart:

• Experience handling a variety of administrative tasks and working with deadlines
• Strong written and verbal communication skills, advanced organizational skills, troubleshooting and problem-solving skills
• Experience with PowerPoint, Visio, Advanced Excel Skills
• Writing SOPs
• Experience with small projects and process improvement

Pay Range

USD $15.53 - USD $22.19 /Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.

EBSCO provides a generous benefits program including:

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
-Retirement Savings Plan
-Paid Parental Leave
-Holidays and Paid Time Off (PTO)
-Mentoring program
And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Client-provided location(s): Birmingham, AL

Job ID: EBSCO-2025-1838

Employment Type: FULL_TIME

Posted: 2025-09-25T19:10:50