Sales Operations Administrator

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

As a Sales Operations Specialist, your primary responsibility is to support the sales team with a focus on key administrative tasks across the full Order-to-Cash process. You will play a vital role in streamlining and facilitating sales support functions, including contract processing through DocuSign, coordination of paperwork with channel partners, and cash closeout activities with Windsor. This role ensures the sales team is fully supported in all administrative aspects of the sales cycle so they can focus on revenue-generating activities.

• Support the sales team by managing and coordinating administrative tasks throughout the Order-to-Cash process
• Facilitate contract workflows using DocuSign and ensure timely completion of documentation
• Manage required paperwork and communication with channel partners to ensure alignment and accuracy
• Assist with internal processes related to cash closeout in collaboration with Windsor
• Maintain accurate and timely records of customer information, contracts, and sales documentation using EBSCO's tools and systems
• Coordinate with internal stakeholders to support customized product offerings and pricing setup
• Collaborate with sales, marketing, and customer satisfaction teams to ensure seamless support across departments
• Manage the entry of channel partner sales orders and ensure accuracy by resolving questions or discrepancies through proactive communication and cross-functional collaboration
• Use internal systems and platforms effectively to track progress and ensure data integrity
• Stay informed on internal process changes and provide feedback for continuous improvement in sales operations

• 3+ years of experience in sales operations, sales support, customer service, or related administrative functions
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Familiarity with contract management tools (e.g., DocuSign) and CRM systems
• Strong communication and collaboration skills
• Detail-oriented and analytical, with a commitment to accuracy and process improvement
• Able to work independently and cross-functionally in a remote environment

• Experience supporting sales teams in a B2B or SaaS environment
• Knowledge of order-to-cash processes and related systems
• Proactive, resourceful, and committed to team success