Publisher Data Integration Analyst
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
EBSCO Information Services is seeking a Publisher Data Integration Analyst to support and enhance the subscription order data exchange process with publishers. In this role, you will manage the electronic delivery of subscription orders and work closely with internal teams and external partners to implement, maintain, and optimize automated order workflows. You will play a key role in migrating publishers to standardized electronic formats, including ICEDIS via FTP, APIs, and other system-to-system integrations.
What You'll Do
Key Responsibilities
• Oversee the end-to-end process of electronic subscription order delivery to publishers.
• Manage data exchange integrations using a variety of delivery methods (e.g., FTP, APIs, ICEDIS, custom formats).
• Lead efforts to migrate publishers from manual or legacy formats to modern, automated data exchange methods.
• Collaborate with internal stakeholders across operations, technology, and account management to troubleshoot delivery issues and improve data quality.
• Monitor operational data flows and recommend process and system improvements to enhance reliability, efficiency, and scalability.
• Maintain clear documentation of publisher integration requirements, delivery formats, and configuration details.
• Analyze data and workflows to identify inefficiencies and support continuous process improvement initiatives.
• Participate in system testing and implementation of new integration features or enhancements.
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About You
Required Qualifications
• Minimum 2 years of experience in operations, order processing, data integration, or a related technical/analytical role.
• Experience with electronic data delivery methods such as FTP/SFTP, APIs, and structured data formats (e.g., ICEDIS, XML, JSON, CSV).
• Strong analytical and problem-solving skills with attention to detail and data accuracy.
• Ability to manage cross-functional projects and work collaboratively across teams.
• Clear and effective written and verbal communication skills.
Preferred Qualifications
• Familiarity with CRM and/or ERP systems related to sales and order management.
• Understanding of large data sets and end-to-end data exchange processes.
• Experience in publishing, library services, or subscription-based industries.
• Comfort working in a fast-paced, process-driven environment with changing priorities.
Ideal Candidate Profile
You are process-oriented, technically curious, and collaborative. You thrive on improving workflows and solving operational challenges through data and system integrations. You're comfortable navigating both the big picture and the details, and you take pride in making complex processes run smoothly.
Pay Range
USD $49,840.00 - USD $71,200.00 /Yr.
The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.
EBSCO provides a generous benefits program including:
-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
-Retirement Savings Plan
-Paid Parental Leave
-Holidays and Paid Time Off (PTO)
-Mentoring program
And much more! Check it out here: https://www.ebsco.com/about/benefits
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
Financial and Retirement
- 401(K)
Professional Development
- Internship Program
- Mentor Program
Diversity and Inclusion