What you'll do:
The main responsibility of the Technical Support Specialist is to provide support to internal staff and customers on technical questions and issues regarding Eaton products.
Your overall responsibility is to train and support customers and internal staff on Eaton products.
You will do technical assessment, auditing and summarizing of technical information necessary for quotations.
Provide pre and post sales technical support to customers.
You are expected to provide on time and accurate responses on email inquiries.
You will get familiar with Eaton products and proactively seek on ways how to constantly improve your knowledge.
You will familiarize yourself with Eaton Business Systems and tools and use them in your daily work.
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You are expected to familiarize yourself with (and follow) the processes that are relevant to your daily work and advise of any opportunities for improvements, that you might see.
You should foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement, and builds customer relationships.
Decision Making
• Decide on appropriate solution and/or action to serve customer needs and technical requirements in the most efficient way.
Planning and Organising
• Plan and organize own time.
• Plan and organize trainings on Eaton products for internal staff and customers.
Communication
• Fluency in English is mandatory.
• Fluency in at least 1 Scandinavian language is mandatory.
• Work closely with internal stakeholders like local Inside Sales, Sales, Service, as well as with customers.
Problem Solving
• Willingness to solve problems and to find the best possible solution for the customers satisfaction.
Qualifications:
• Bachelor's degree in electrical engineering or equivalent experience/training
• Experience within the Electrical Sector
Skills:
Essential:
• You love to provide high end customer service.
• You are creative and solution oriented.
• You are keen in learning and continuously improving you skills, knowledge and competence.
• You feel comfortable in a changeable environment, are a quick learner and stay focused on the final target.
• You promote a true team player spirit.
• You take full responsibility for your own tasks and support your colleagues where needed.
• You are willing to contribute positively on our journey to make the new ESC team a well-functioning team.
• IT literate with good working knowledge of Microsoft office
• Solid analytical skills & logical thinking
Desirable:
• Experience with SAP, C360 and Sales Force
• Business qualification - Degree or equivalent
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