Sr. Service Engineer

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

• Provide technical support to customer service issues and trainings. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports.
• Serve Korea PQ customer in power quality products' installation, implementation, maintenance and provide other services in responsible area;
• Discover problem and solve them for end-user to obtain customer satisfaction and business opportunities
• Involved in Service SOP's establishment, training distributor & customer with SOP.
• Analyse the data of feedback from customer and markets, communicate the results with Product and Quality teams to improve the product and service
• Improve the technical process, monitor the effectiveness of the processes to seek opportunities of improvement. Consolidate the solutions into training and practice sharing.
• Improve service tools to support field service and issue resolution.

• Bachelor's degree in Engineering, prefer Electronic Engineering
• Fresh graduate or less then 3 yrs' experience in Electronics related industry would be prefered
• Electrical knowledge prefered
• 전기기사자격증
• Knowledge of Codes and Standards
• Good communication in both, oral&writing
• Be initiateve and responsible for work
• Teamwork and excellent interpersonal skills
• Work under pressure