Sr. Service Engineer
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Sr. Service Engineer in Eaton's Electrical business, based in Seoul, Korea. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
What you'll do:
• Provide technical support to customer service issues and training. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports.
• Serve Korea PQ customers in power quality products (1P, 3P UPS) installation, implementation, maintenance and provide other services in responsible areas.
• Discover problems and solve them for end-users to obtain customer satisfaction and business opportunities
• Involved in Service SOP's establishment, training distributor & customer with SOP.
• Analyse the data of feedback from customers and markets, communicate the results with Product and Quality teams to improve the product and service
• Improve the technical process, monitor the effectiveness of the processes to seek opportunities for improvement. Consolidate the solutions into training and practice sharing.
• Improve service tools to support field service and issue resolution.
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Qualifications:
• Bachelor's degree in Engineering, Electronical Engineering is preferred.
• Fresh graduate or less than 7 years' experience in Electronics related industry would be preferred
• Electrical knowledge preferred 1~7 years' experience.
• 전기기사자격증
• Knowledge of Codes and Standards
• Good communication in both oral & writing
• Be initiative and responsible for work
• Teamwork and excellent interpersonal skills
• Work under pressure
Yes! Because you are the one we are looking for, we hope to hear from you now!
#LI-SZ1
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)