Eaton's North American Sales division is currently seeking a highly motivated Senior Project Coordinator. This hybrid role is based at our Arden, NC location.
What you'll do:
In this role, you will be responsible for overseeing the onboarding and development of our partners, ensuring they are fully integrated and capable of contributing to our organizational goals, while maintaining a high-volume project coordinator workload spanning across all project sizes. You will act as a mentor, subject matter expert (SME), and guide for continuous improvement (CI) processes, while also managing post-order relationship management to foster long-term partnerships.
In this function you will:
- Cultivate and sustain strong relationships with internal and external customers within your designated territory or vertical segment.
- Accurately process project orders using prescribed tools and applications, leveraging CI, EBS, and SOPs to enhance efficiency and customer loyalty.
- Ensure proactive project management through timely and precise communication with internal partners (Operations, Credit, Sales) and external customers regarding scheduling, expediting, change orders, logistics, and financial order management.
- Advocate for customers by consistently utilizing EBS, CI, and problem-solving skills to create value for all stakeholders.
- Manage a high volume of daily customer activities, providing directions, solutions, and updates, and offering backup support for teammates when necessary.
- Provide proactive support on complex orders.
- Successfully onboard and develop partners, ensuring they are well-integrated and capable of contributing to organizational goals.
- Identify training gaps and ensure ongoing communication and alignment between QRO and Avery Creek.
- Drive collaboration, cross-functional excellence, and communication to advance the customer, sales, operations, and support teams.
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Qualifications:
Required (Basic) Qualifications:
- Bachelor's degree from an accredited institution
- Minimum 2 years customer service experience
- Sponsorship is not available. Candidates must be legally authorized to work in the U.S. without requiring company sponsorship now and in the future.
- Relocation is not available. Candidates must live within a 50 mile radius of Arden, North Carolina.
Preferred qualifications:
- 5 years of Customer Service or Project Management experience
- Proficient in Microsoft Office applications, with emphasis on Power BI, Forms, Teams, and other digital tools
- LEAN, CI project utilization
- Experience writing, publishing, and producing SOP's, CI Processes, training and onboarding documentation.
- SME in Eaton's proprietary business applications in addition to Salesforce and/or SAP
- Experience and proficient in training and onboarding new professionals with high retention rates.
- Ability to manage various responsibilities simultaneously while maintaining a high volume complex workload
- Actively leading or participating as a SME in one of Eaton's digital tools, SAP or Salesforce
Position Criteria:
- Strong customer focus and interpersonal skills, including excellence in written and verbal communication.
- Strong computer skills, including proficiency in typing.
- Proficient in creative problem-solving, conflict resolution, and managing priorities.
- Exceptional organizational and project management skills for managing a high volume of competing tasks.
- Demonstrated leadership, ownership, and a passion for excellence in all aspects of the role.
The expected annual salary range for this role is $82500.03 - $121000.04 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.