If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Service Engineer, EPMS in Eaton's Electrical business, based in Tokyo, Japan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
What you'll do:
- Be responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, Conduct Technical Training to internal and external Field Engineers and bizSAFE compliance and practice.
- Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
- Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and Specialists in resolving technical problems and/or bringing problems to the R&D department's attention.
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Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) and provide services quote when required.
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS / EHS
c. Communicating to the organization the importance of conforming to QMS / EHS requirements
d. Ensuring the QMS / EHS meets its goals
e. Engage, direct, and support individuals contributing to the QMS /EHS
f. Create a culture of continuous improvement
Qualifications:
- Bachelor's Degree, Software background or equivalent level.
- Experience of any of the following 1) to 3) for a period of 3 years or more, better for EPMS or SCADA products.
- Field support (network construction, network equipment Installation, support and system start-up, test).
- Service support (after-sales service, troubleshooting, etc.).
- Large-scale Monitoring System or network construction (Data center, IT monitoring system, electrical device monitoring system, etc.).
Yes! Because you are the one we are looking for, we hope to hear from you now!