Service Engineer

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Service Engineer in Eaton's Electrical business, based in Tokyo, Japan. The role has dual responsibilities to provide superior customer service to both internal and external customers in relation to sales orders and general enquiries via phone and email. You will need to ensure that high standards are maintained in a busy and varied role.

What you'll do:

• Be responsible for after-sales service and technical support in order to drive services sales. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, Conduct Technical Service Training to internal and external Field Service Engineers and bizSAFE compliance and practice.
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
• Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and Specialists in resolving technical problems and/or bringing problems to the R&D department's attention.
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7), and provide services quote when required
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height.
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires.
• Identify and isolates equipment start-up malfunctions and takes corrective action.
• Conduct On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities and also mentor to all OJT
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.

• Bachelor's Degree, electrical engineering background or equivalent level
• Experience of any of the following 1) to 3) for a period of 3 years or more, better for UPS products
  1. Field support (installation work, support and start-up, test)
  2. Service support (after-sales service, troubleshooting, etc.)
  3. large-scale Electrical equipment (Inverter, battery, high-voltage distribution board, transformer, generator, air conditioner, etc.