Service Engineer

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Service Engineer in Eaton's Electrical business, based in Kuala Lumpur, Malaysia. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

What you'll do:

This role is responsible for installing and commissioning of electrical systems at client's locations, conducting routine preventive maintenance on electrical systems to identify and address potential issues, diagnosing and troubleshooting electrical system failures or malfunctions, performing onsite equipment repairs during a breakdown or warranty claim, and being available for 24x7 on-call support to address urgent issues.

• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height, drives customer satisfaction
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Identify and isolates equipment start-up malfunctions and takes corrective action
• On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• Analyse and provide advice for customers' existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
• Analyse complex engineering problems and offer effective resolutions
• Interact with all engineering disciplines, project engineer and clients
• Collaborate with cross functional teams within Engineering, Sales, and Product
• Always emphasize on ESH at work and undergo required training periodically.
• Ensure working tools are calibrated and valid

• Diploma in Electrical or Chargeman A0/ A4 certificate
• Understand and studied Peraturan- Peraturan Elektrik 1994 governed by Suruhanjaya Tenaga Malaysia
• Ability to assemble, evaluate, test, and maintain electrical or electronic wiring, equipment, and appliances
• Reads and interpret diagrams of transformers, switchgears, generators, UPS, etc.
• Troubleshoot system failure or errors and defining a work plan to rectify or repair
• Operate with confidence electrical instrumentations which are multimeters, clamp meters, scope meters, insulation meters and resistance meters
• Familiarity in power switching and load transfers
• Strong written and verbal proficiency in English
• Good communication skill