What you'll do:
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business ? Where everyone matters, and everyone belongs.
What will you do:
As a Senior Software Specialist Engineer your primary function is to provide advanced technical support and troubleshooting assistance to end-users customers and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific devices for EATON Electrical division. The Senior Technical Support Engineer act as a fist point of escalation for not-standard inquiries and advanced troubleshooting on hardware / software cases and is able to provide training on products and processes to team members, end-users, customers, colleagues from the same or different department.
Want more jobs like this?
Get Science and Engineering jobs in Budapest, Hungary delivered to your inbox every week.
Your main duties:
• Participate in strategical decisions about process improvements, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team
• Act as a technical specialist for resolving not-standard customer requests related to Software & Connectivity via phone/email/webchat etc
• Provide assistance to software issues which involve L3 and above technical support engineers, R&D and Product Managers
• Manage administratively the trial licenses for the supported regions and help partners/Customer to deploy and use the trial license
• Train partners (face-to-face or remotely) for the supported regions on Eaton Software & Connectivity offer
• Manage incoming requests relate the Remote Monitoring Software project depending on the workload
• Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries
• Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest
• Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving
Qualifications:
• Degree in Engineering or Computer Science (Electronic/Telecommunications is an plus
• Minimum 1-3 year of experience in Technical Support / Engineering
Skills:
• Advanced understanding of electrical products and applications
• Advanced Network knowledge and communication protocols
• Analytical mindset, communication skills, problem-solving
What we offer:
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office.) are implemented across different EMEA locations which you can work from home two days per week
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
#LI-SO1