If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Senior Service Engineer, EPMS in Eaton's Electrical business, based in Tokyo, Japan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
What you'll do:
- Promotes product sales to existing customers and identifies potential new customers.
- Develops proposals, assesses customer needs in order to recommend appropriate products/services.
- Provides technical support to clients before/after the sale of the product, troubleshoots technical problems.
- May provide technical training to customers' staff. Recommends product improvements to design staff in response to customer feedback.
- Responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, Conduct Technical Training to internal and external Field Engineers and bizSAFE compliance and practice.
- Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
- Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and Specialists in resolving technical problems and/or bringing problems to the R&D department's attention.
- Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) and provide services quote when required.
- Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height.
- Responsible for timely, professional, accurate and service oriented response to all technical enquires.
- Identify and isolates equipment start-up malfunctions and takes corrective action.
- Conduct On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities and mentor to all OJT.
- Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
Want more jobs like this?
Get jobs in Tokyo, Japan delivered to your inbox every week.
Qualifications:
- Bachelor's Degree, Software background or equivalent level.
- Experience of any of the following 1) to 3) for a period of 3 years or more, better for EPMS or SCADA products.
1) Field support (network construction, network equipment Installation, support and system start-up, test).
2) Service support (after-sales service, troubleshooting, etc.).
3) large-scale Monitoring System or network construction (Data center, IT monitoring system, electrical device monitoring system, etc.).
- Native Japanese, Business level of English (Ability to write incident and RCA report in English).
- Attended EPMS or SCADA training will be good reference.
Yes! Because you are the one we are looking for, we hope to hear from you now!
#LI-SZ1