Senior Manager, Cloud Business Office

The Sr Manager will lead a team of 9 direct reports and be part of a vertically integrated team of over 60 employees, including leaders-of-people, and contractors that are distributed across Eaton's footprint. This person will also interface with Eaton operational leaders, vendor partners and information technology product teams across the enterprise.

Essential Functions:
• Develop cloud FinOps processes for optimization of cloud consumption, backlog of reporting and analytics requirements, development of reporting and analytics.
• Develop Cloud FinOps communications processes and partnership with IT and business cloud customer on opportunities for optimization, tracking and reporting of optimization success.
• Development of processes to establish, manage and continually improve the Cloud service catalog offerings, management of backlog of service catalog opportunities for Eaton IT and business partners.
• Establishment of ITIL4 service management practices to deliver enterprise class service capabilities to Eaton IT and business partners.
• Product management of service management practice development and application within Cloud internal service delivery
• Establish, manage, deliver and continually improve communication and review processes across our enterprise IT partner community.
• Manage relationships across Eaton enterprise IT and business community.
• Establish and manage processes for demand intake, prioritization, and delivery of work across the cloud team.
• Design, develop and deliver processes for continual and consistent knowledge management throughout the cloud team, ensuring all key stakeholders have easy access.
• Develop, deliver and manage processes tracking and sharing impact of cloud adoption throughout Eaton.
• Drive continuous improvement of cloud capability and its delivery to Eaton stakeholders.

Required Qualifications:

• 15+ years Program Management, Lean/6Sigma and Process Improvement experience
• Strong understanding of service delivery and management processes and principles
• Experience leading and driving product and service transformation
• Strong understanding of central service budget management
• Expertise management business relationships and corresponding priorities
• Versed in cloud concepts and capabilities
• Experience and/or training in ITIL4 and service management practices
• Legally authorized to work in the US without company sponsorship.

Eaton Leadership Attributes:
• Effectively drives and manages change, challenges the status quo and champions new and innovative ideas.
• Demonstrates professional presence, communicates articulately and confidently.
• Effectively leverages functional and cross-functional resources to solve problems, improve processes and meet objectives.
• Demonstrated written, verbal, and interpersonal communications skills.
• Demonstrated success in effectively and confidently providing "leadership" to employees in a constantly changing environment.

Education:
• An undergraduate degree is required. A Master's degree is preferred.

Compensation:
• Eaton recognizes this role as a critical position within the corporation and will create a compelling package consisting of a base salary, employee incentive compensation and complete benefits.

Location:
• This position can be based in any of our core locations (Beachwood OH, Raleigh NC, Houston TX, Moon Twp PA, Galesburg MI, Menomonee Falls WI), or possibly remote location.

About Eaton:

Sustainability Report:
https://www.eaton.com/content/dam/eaton/company/sustainability/files/eaton-sustainability-report.pdf

Global Inclusion & Diversity Transparency Report:
https://www.eaton.com/content/dam/eaton/company/inclusion-diversity/eaton-inclusion-diversity-report.pdf

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $158249.97 - $232099.96 a year. This role is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.