Senior Analyst - Chatbot Developer

What you'll do:

• Design, develop, and maintain natural language chatbot solutions using Microsoft and Salesforce technology
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Monitor and analyze chatbot performance, making necessary adjustments to improve efficiency and user experience.
• Participates in every stage of the project delivery lifecycle
• Take part in daily stand-up meetings and sprint planning sessions.
• Assist gathering requirements scope & disposition through process compliance and gap analysis
• Deliver functional specifications & configuration in-line with the agreed and approved design
• Participates in implementation/enhancement projects that integrate with other systems throughout our technology ecosystem
• Complete documentation and unit testing
• Provide integration testing support, and review of end-user training materials
• Support project cut-overs, go-lives and warranty support
• Stay updated with the latest trends and advancements in chatbot technologies including conversational and agentic AI

• Bachelor's degree from an accredited institution
• Total 5-7 years of experience with Minimum 3 years' relevant experience as chatbot developer

• Mid-level of system expertise
• Skilled in working in both Agile and Waterfall delivery methods.
• Strong capabilities with CoPilot technologies including Conversational AI and/or Strong capabilities with the Salesforce Chat and Agentforce technologies
• Familiar with the Salesforce Environment
• Above average written and verbal communication skills
• Self Starter
• Highly Curious and motivated to continue to learn new skills and technologies