Regional Service Manager 1 Phase North Region

What you'll do:

Overall responsibility for single phase service delivery and technical support for North Region

"1. Overall responsibility for single phase
2. Recruiting, training and nurturing ASP network for timely delivery of service to customer
3. Working closely with sales management team for spares planning and distribution
4. Customer handling & customer satisfaction - explanation of root cause analysis, assurance to customers regarding products & services.
5. Practice and drive leadership behavior which includes grooming and nurturing his direct reportee's and team.
6. Be responsible for customer satisfaction.
7. Drive and enforce Eaton policies. Act appropriately to ensure that employees are treated fairly; guide discipline/performance management process as necessary.
8. Providing technical support to all the Single phase team.
9. Supporting ASP Technical team & ASP Service Manager in trouble shooting of escalated Break down calls.
10. Providing training to Eaton Service Technical Team, ASP Engineers & their Technical Managers.
11. Failure analysis in co-ordination with engineering team which includes site visit, site inspection, understanding problems, investigation, co-ordination with engineering team for analysis, implementation of modifications.
12. Managing Technical Support for Spare Approvals.
13. Presales Support to Sales team.
14. Managing the Service Operation for Single Phase PAN India. Focusing on improving RT & TAT.
15. Managing the FSR Collections from ASPs against the spare consumed for break down calls.
16. Managing the ASP Claim Process .
"

Qualifications:

B Tech / 3 Years Diploma in Electrical / Electronics
8 to 12 Years of Relevant Experience

Skills:

Very Good Technical Knowledge about UPS System and its Servcing, Knowledge & Understanding of MS Office , Excel is Mandatory , Emails etc.
Good Communication, Good Customer Handling , Ability to manage multiple Priorities , Good Negotiation and Handling Escalations .