What you'll do:
The primary function is to provide pre-sales support and draft quotations for internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, and chat for German CSO EATON Electrical division. The main activities to be covered are related to management of the customers in multiple aspects, providing a complete and professional support for technical inquiries, tendering and quotations follow-up for Transformers and XIRIA EATON Electrical portfolio.
Responsible for interfacing with local sales colleagues, area managers, end customers, partners, wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions.
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1. Manage technical inquires such delivery-to-order and standard configuration-to order solutions including products and systems, CAD projects, lighting simulation and all the technical documentation required from Eaton Electrical portfolio (Electrical Services and Solutions-ESS).
2. Draft technical quotes with a suggested net selling price based on electrical diagrams, lists of material, tender documents, technical data, product lists from competitor's catalogues.
3. Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors.
4. Assist internal and external stakeholders with product selection and application assistance via email and phone.
5. Design and calculation and draft of technical solutions and quotations with technical parameterization of products and systems.
6. Provide support in testing and development for engineering software's and tools for design and quotations.
7. Acquire technical knowledge and expertise for specific product families and help in knowledge sharing sessions for new joiners and colleagues.
Qualifications:
- BSc in Engineering or equivalent Technical Degree. (Electrical is an advantage)
- Proven experience in technical support or technical quotations for electrical products.
Skills:
- Good understanding of low voltage electric circuits and systems, protections devices and related applications.
- Capability to understand and read electrical one-line diagrams and circuits schemes.
- Experience with usage of electrical design software, AutoCAD, Dialux EVO, SAP and BidManager and similar.
- Analytical mindset, team working, sense of cooperation and ability to manage prioritization and customer oriented.
- Fluent in German and English
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