Job Summary:
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
Eaton is a power management company actively engaged in the transition towards a to a low-carbon energy future across the world. We have a particular focus on enabling the energy transition in buildings with our advanced technology portfolio including: energy storage, electrical vehicle charging infrastructure (EVCI) and energy management software (BEMS).
As a Quotation and Technical Support Engineer your primary function of this role is interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.
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What will you do:
-Manage technical inquires (deliver-to-order, configuration-to order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data within the deadlines. Manage BG Simulations with the simulator tool and prepares the requested output
-Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors
-Assist internal and external customers with product selection and application assistance via email and phone
-Provide L1 technical support (hardware and/or software) related to EATON BG portfolio via phone/email/webchat etc
-Takes responsibility over the case until final resolution by resolving or escalating the case to L2/L3 or quality departments and keeping the clients informed about their case while keeping the SLA
- Initiates site interventions with service partners or field service engineers
- Initiates RMA process and product replacements/spare part orders together with the sales organizations and order management/logistic teams
-Provide support in testing for the development of engineering softwares and tools for design and quotations
-Support the localization of in-country based technical and commercial documentations
-Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers
-Drive customer loyalty through quality of service, improved value and through a high-performance culture
-Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues in the BSC
-Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities.
Qualifications:
-Engineering or equivalent Technical Degree (Electrical is an advantage)
-Proven experience in Electrical field/Industrial Engineering
Skills:
-Advanced understanding of electrical products and applications
-Analytical mindset, sales and business acumen
-Fluent in English and in German