Quality Engineer - Customer Service

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work.

Eaton's Mobility Group is currently seeking a Quality Engineer - Customer Service to join our Bosconero valves plant. This role will report directly to the Plant Quality Manager and will be responsible for: planning, coordinating and supervising all the customer quality related activities and acting as the customer representative in the organization.

What you'll do:

• Provide general Customer Support (process, product, quality)
• Proactively work with customer and plant to anticipate and address problems and issues before they escalate
• Maintain customer relationships by frequently proactively visiting all customer facilities in regional European area.
• Support CRR reviews and work on improving Customer Relationships
• Support Plant requested changes (SREA, PTR, etc..)
• Support New Product Launch (primary support plant)
• Provide Warranty Analysis Feedback and organize collection of warranty parts
• Perform reactive customer complaint support (first 8 hours)
• Initially analyze parts and assess situations pertinent to the resolution of the customer concern
• Support European Vehicle plants during implementation of containment, corrective and preventative activities
• based on customer complaints
• Support non EMEAVG with customer base in EMEA
• Provide weekly reports, providing customer updates, disruptions (Eaton and others), and competitor information.
• Develop and maintain quarterly a customer contact list, name, title, phone numbers, and next level supervisor
• Participate in Fresh Eye Audits (FEA) to improve overall quality in plants and support locations

Qualifications:

• Master degree in Mechanical Engineer or equivalent
• 1-2 year in Automotive Original Equipment Manufacturer (OEM) or Tier 1 experience in Manufacturing, Quality or Engineering

• Knowledge of IATF 16949, Problem Solving tools and methods
• Fluent in English and Italian
• Highly effective Interpersonal skills

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team in an international environment
• We care about Inclusion and diversity, and we care about you- in Eaton we have several initiatives celebrating diversity and making our daily life more inclusive
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your wellbeing matter - we offer Health Insurance Plan (MetaSalute) and a Company Welfare plan for all Eaton Employees, we have also an Internal quality canteen with healthy food.
• We make your growth matter - we invest in our employee for the long term with annual performance & Development reviews.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.