What you'll do:
Provides proactive customer service and commercial support to internal and external customers. More specifically, sales or purchase order management, sales or purchase order entry, price checking, order clearing, compliance, complaint handling & coordination of delivery and billing.
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Resolves problems by applying established policies, procedures and tactics. Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements.
- Handles inquiries via phone, chat and email from customers and/or internal parties.
- Pursues problem solving with help from peers and Team Leader.
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Decision Making
• Decide appropriate action to serve the customers in the fastest and best possible way
Planning and Organising
• Plan and organize own time
Communication
• Fluency in English is mandatory
• Work closely with internal stakeholders like local Inside Sales, Sales, Service and the team in Budapest
Problem Solving
• Willingness to solve problems and to keep fighting until the problem is solved at the customers satisfaction
Qualifications:
Essential:
• You love to provide high end customer service
• You keep fighting until the issue is solved
• You promote a true team player spirit
• You take full responsibility for your own tasks and support your colleagues where needed
• Excellent interpersonal & networking skills
• You are highly aware of your own impact and what drives and motivates others - perceived performance is everything
• Thorough understanding of customer behaviours
• You feel comfortable in a changeable environment, are a quick learner and stay focused on the final target
• You are willing to contribute positively on our journey to make the new ESC team a well-functioning team
• You contribute to a good atmosphere with high team spirit
• IT literate with good working knowledge of Microsoft office
Desirable:
• Experience with SAP and C360
• Experience within the Electrical Sector
• Business qualification - Degree or equivalent
Skills:
#LI-OV1