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What you'll do:
Your overall responsibility is to lead small and large projects for public and commercial customers and secure a well-functioning relationship with both internal and external suppliers and partners.
You will deliver projects at the agreed price and time by ensuring that orders are entered into SAP, following-up on milestones agreed with the customer, project follow-up towards the sales department and subcontractors, make sure purchases from subcontractors are delivered as expected in the right quantity, quality and on time. You will also prepare documentation according to project deliverables and support the customer in receiving the needed answer on technical questions. When needed you will report to your superiors on the status and figures of specific projects. You will participate in FAT (Factory Acceptance Test) together with the customer in Eaton's factories abroad when applicable.
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You are expected to familiarize yourself with, and follow, the processes that are relevant to your daily work and advise of any opportunities for improvements, that you might see.
You should foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement, and builds customer relationships.
Decision Making
• Decide appropriate action to serve the customers in the fastest and best possible way
Planning and Organising
• Plan and organize own time
Communication
• Fluency in English is mandatory
• Fluency in a Scandinavian language is desirable
• Work closely with internal stakeholders like local Inside Sales, Sales, Service and Factories
Problem Solving
• Willingness to solve problems and to keep fighting until the problem is solved at the customers satisfaction
Environment
Part of an environment where we are defining the Eaton Nordic Customer Support team. We are doing it with openness, trust, positive behaviour, can-do-attitude, freedom under responsibility, self-management and we are working together as a team to drive things forward for the benefit of our customers.
Qualifications:
Essential:
• You love to provide high end customer service
• You keep fighting until the issue is solved
• You promote a true team player spirit
• You take full responsibility for your own tasks and support your colleagues where needed
• Excellent interpersonal & networking skills
• You are highly aware of your own impact and what drives and motivates others - perceived performance is everything
• Thorough understanding of customer behaviours
• You feel comfortable in a changeable environment, are a quick learner and stay focused on the final target
• You are willing to contribute positively on our journey to make the new ESC team a well-functioning team
• You contribute to a good atmosphere with high team spirit
• IT literate with good working knowledge of Microsoft office
Desirable:
• Experience with SAP and C360
• Experience within the Electrical Sector
• Business qualification - Degree or equivalent
Skills:
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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