Presales Engineer

Eaton's Electrical Sector North America Sales team is seeking a Pre-Sales Engineer for the Datacenter/lT channel sales team. The hybrid role will be based out of either our Woodridge, IL or Arden, NC facility.

What you'll do:

The Pre-Sales Engineer will be responsible for providing presales application & technical support of the entire CPDI portfolio for channel sales, partners, and end users in market. The role will strategically align with channel sales by analyzing application requirements, technical specifications, and creating an accurate and all-encompassing Build of Materials. The achievement of assigned key performance indicators, project escalation to the Regional Sales Engineers and/or Application Engineers, superior customer engagement, and providing maximum coverage and channel penetration will be key to this role. This role will partner Application Engineers for product-specific technical escalations, and Regional Pre-Sales Engineers for region-specific projects where the end user is located in territory.

• Provide general pre-sale application and technical support, and product guidance and solutions of all CPDI products for customers, end users, field sales, distributors and resellers per channel structure.
• Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness.
• Partner with channel sales to support and influence designated sales goals
• Analyze customer power systems and load requirements, interpret customer specifications, drawings, and schematics to select appropriate units for customer applications and build/validate Bill of Material.
• Cross reference competitive product
• Escalate appropriately to Regional Pre-Sales Engineers and Application Engineers
• Provide quotations per customer requirements according to channel pricing procedures
• Administer pricing programs such as deal registrations and special discounts
• Profile sales opportunities and communicate leads to field sales organization, Regional Pre-Sales Engineers, and Application Engineers
• Provide a single point of customer contact, owing the project from inception to implementation
• Develop and maintain customer relationships through excellent customer service skills
• Manage daily phone, email, and chat volume to support internal and external customers
• Communicate regularly with the channel sales organization to share and influence business intelligence

• Bachelor's Degree from an accredited educational institution
• Minimum 1year of professional experience in sales, customer support, marketing, or engineering
• No relocation is not available. Candidates must currently reside within a 50 mile radius of Arden, NC or Woodridge, IL.
• Eaton will not consider applicants for employment, immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• Bachelor's degree in electrical engineering
• Understand basic electrical/power theory
• Understand and apply electrical standards (UL, NEMA, IEC, etc.)

• Ability to multi-task and prioritize
• Strong work ethic, desire to learn, openness to receive feedback Effective communication skills; customer-focused