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We are looking for a Field Service Engineer to work on (PD products like Switch gears, Electrical Panels, MV units etc...) and working as a Field Service Engineer on PQ products like as UPS's 1ph and 3ph units)
What you'll do:
- Installation and commissioning of LV/MV switchgears, transformers, and UPS at customer sites
- Provide optimum service support for customers through phone, personal visits, etc.
- Generate service reports for customers after site visits
- Develop service-related trainings for field staff as well as customers
- Perform service activities according to company policies and safety standards
- Develop documentation for service-related issues and resolutions
- Investigate and troubleshoot product service issues
- Identify problems and record solutions for reference purposes
- Educate customer representatives about product usage and maintenance
- Stay updated on industry standards and technical service knowledge
- Address customer inquiries in a timely manner
- Coordinate with various teams to fix product issues
- Inform management on product service issues as observed through interaction with clients
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Qualifications:
- Bachelor's degree in electrical engineering (BSc) - preferred
- 5+ years of experience in the Middle East market
Skills:
- Expertise in testing and commissioning of switch gears, both low voltage (LV) and medium voltage (MV).
- Proficiency with transformers, service electricians, industrial electricians, and service technicians.
- Comfortable working with both 1-phase and 3-phase systems- have a strong understanding of these areas will not only help us meet our project goals but also maintain high standards of safety and reliability.
- Technical expertise required for the startup and commissioning of 3-phase UPS systems.
- Well-versed in battery backup and emergency supply protocols.
- Strong communication skills, customer focus, flexibility, and ability to work with different cultures.
- Able to follow instructions.
What we offer:
- Competitive Compensation and Benefits Package
- Permanent Contract in a fast-growing global company
- Challenging Projects in a dynamic, collaborative team
- Excellent Working Environment - safety and ethics are really important to us
- Eaton Business System offering various tools for management and people development
- Great Promotional Opportunities - Eaton encourages internal promotion whenever possible
- Culture & Values - Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day.
- Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
- Learning & Development - We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
- Wellness - Wellness at Eaton is more than a program; it's about changing the environment by offering the right tools to help empower employees to make that happen.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.