What you'll do:
The service engineer role involves delivering comprehensive after-sales technical support, lead project T&C and offering expert advice, coordinating preventive maintenance schedules with customers, conducting System Acceptance Test (SAT), addressing faults, and performing necessary system overhauls:
- Responsible for technical and administrative documentation support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
- Ensures adequate records and systems are maintained. Maintains communication with regional FAST Team and factory specialists in resolving technical problems and/or bringing problems to factory R&D - engineering department's attention.
- Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working to support sales prime to drive addition sales in those specific service contract/s (including 24x7), and provide services quote when required.
- Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height.
- Responsible for timely, professional, accurate and service oriented response to all technical service enquires.
- Identify and isolates equipment start-up malfunctions and takes corrective action.
- On-The-Job Training for customer personnel and possibly Distributor/Reseller/Service partners in equipment operation and maintenance responsibilities.
- Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
- Prepares daily logs and report of work performed. Implement and control workflow documents and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally.
- Analyze and provide advise for customers' existing equipment status and recommended replacement schedules.
- This position requires a commitment to 24x7 standby services through a rotational duty schedule, additionally the Service Engineer may contribute support in both pre-sales and post-sales capacities.
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Qualifications:
- Bachelor's Degree, preferably in Electrical Engineering or any other fields of Engineering
- UPS service background preferred with at least 4 years' experience
Skills:
Good communication skills