If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Power Distribution Busway FAE in Taiwan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.This exciting role offers opportunity to:
What you'll do:
We are seeking a highly skilled and motivated Field Application Engineer (FAE) to join our team. The FAE will be responsible for providing technical support to customers on busways, verifying drawings with the plant and site, facilitating site installation communication between the plant and customers, and providing guidances on all technical matters related to product, installation, and service.
Want more jobs like this?
Get Software Engineering jobs in Taipei, Taiwan delivered to your inbox every week.
Technical Support:
Provide expert technical support to sales and customers, addressing inquiries and resolving issues related to products and services.
Conduct product demonstrations and training sessions for customers.
Drawing Verification:
Verify technical drawings and specifications with the plant and site to ensure accuracy and compliance with project requirements.
Collaborate with engineering teams to address any discrepancies or modifications.
Site Installation Communication:
Act as the primary point of contact for site installation communication between the plant and customers.
Coordinate and facilitate meetings, site visits, and inspections to ensure smooth installation processes.
Technical Matters:
Handle all technical matters related to product, installation, and service, providing solutions and recommendations to customers and internal teams.
Stay updated on industry trends, technologies, and best practices to continuously improve technical support and services.
Qualifications:
- Bachelor's degree in Engineering or a related field.
- Minimum 3 years in Electrical Distribution Industry,
- Knowledge of IEC standards, Electrical Power Distribution Products, especially with Busway, Cable.
- Proven experience in a technical support or field application engineering role.
- Strong understanding of technical drawings, specifications, and installation processes"
- Communication Skills: Clearly convey technical information and actively listen to customer needs.
- Problem-Solving Skills: Diagnose and resolve technical issues with innovative solutions.
- Interpersonal Skills: Build and maintain positive relationships with customers and colleagues.
- Time Management: Organize and prioritize tasks to meet deadlines efficiently.
- Adaptability: Adjust to changing needs and learn new technologies quickly.
- Team Collaboration: Work effectively with team members and share knowledge.
- Customer Focus: Ensure customer satisfaction with a proactive, service-oriented approach.
- Attention to Detail: Maintain accuracy and high-quality standards in all work.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.