Eaton's ES AMER ARS PDCAD division is currently seeking a PDCA - Customer Quality Technician at 7800 Trade Center Avenue in El Paso, TX. The hours are Monday through Friday from 8:00 am to 5:00 pm.
In this role you will execute and support coordination of the Quality Control functions and related quality assurance activities for products manufactured and assembled by the plant; plan and manage quality control activities to ensure the conformance of manufactured products/equipment with customer specifications and their unique product performance requirements; maintain frequent contacts with customers to resolve product warranty problems; oversee customer quality relations programs; and visit customer locations or equipment installations on-site to provide information about company equipment and to effectively mediate issues related to customer satisfaction and to oversee the correction of equipment problems.
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The rate for this position is $29.00 per hour. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, and market and business considerations.
What you'll do:
In this role:
- Support production manufacturing with problem solving, process improvements and resolution to manufacturability issues.
- Lead cross functional teams in problem solving and issue analysis in an effort to address either Scrap, customer or production related issues.
- Work in partnership with engineering to support all development projects and milestones related to Quality and improve the overall process.
- Support ISO 9001 quality system and supports the implementation and management of the site quality system and procedures.
- Identify gaps at the plant level and execute improvement activities. Execute or facilitate all aspects of APQP and Part Approval, support revisions of process control documents such as pFMEAs, Control Plans, VOPs and other quality tools to ensure compliance.
- Drive actions with statistical analysis and process capability (Cpk, Ppk) where necessary to improve performance or product quality.
- Support supplier PPAP submissions including control plans and assists with control plan creation where necessary.
- Work with Design Engineering, Marketing and Supply Chain to ensure that quality criteria are clearly identified on all newly established parts and communicated to suppliers.
- Support customer complaints (Internal-External) related to the facility and for tracking, monitoring and initiating Corrective Actions.
- Lead the plant's zero-defect initiative while driving efforts to improve quality trends and to reduce costs associated with rework, scrap and warranty claims in line with Divisional goals.
- Utilize a working knowledge of ISO 9001 and Eaton Quality Management System (EQMS) requirements to maintain an effective Quality Management System.
- Maintains assigned Procedures and Systems to ensure continued compliance with the ISO-9001 international quality standard and EQMS.
- Supports the maintenance and monitoring the plant's quality performance metrics.
Qualifications:
Basic REQUIRED Qualifications:
- High School Diploma or equivalent.
- Minimum one (1) year work experience in manufacturing environment.
- Must be proficient in both verbal and written communication skills of English & Spanish
- Proven ability to solve problems utilizing common problem-solving methodologies/tools such as PDCA, DMAIC, 8D, 5 Why, Fishbone diagrams, is/is not tables, pareto charts, control charts, etc.
- Training and experience with quality assurance concepts, Error Proofing, Problem Solving, MSA's, Capability.
Studies, PFMEA's, Control Plans, ISO 9001, dimensional analysis, auditing and Supplier Quality Management. - No relocation benefit is being offered for this position. Only candidates living within the 50 mile radius of El Paso TX will be considerd. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
- Must be legally authorized to work in the United States without sponsorship now or in the future.
Preferred Qualifications:
- Bachelor's degree in electrical, Electronics, Electromechanical Engineering or related field from an accredited institution.
- Experience working with transformers.
- Quality Management System and Six Sigma knowledge.
- Proven ability to write technical documents such as procedures and specifications.
- ISO9001 or TS16949 Experience.
- Good understanding of lean concepts, principles & tools such as Value Stream Mapping, 5S, Continuous Flow Manufacturing, Set-up Reduction, Pull Systems and Standardized Work.
- Thorough knowledge of gauging and inspection techniques.
- Proven ability to query and manipulate data using MS Excel, MS Access, Minitab, and/or other programs and transform the data into information.
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Skills:
- Exemplify Eaton's leadership attributes.
- Customer Focus; Functional/Technical Skills; Innovation Management; Integrity and Trust; Intellectual Horsepower; Managing and Measuring Work; Drive for Results; Problem Solving; Timely Decision Making; Learning on the Fly; Priority Setting; Conflict Management.
- The competency knowledge, practice and application of the Product/Process and Quality System standards of the International Certification Bodies, Industry specific Regulatory Authorities and Customers contractually specified Quality Requirements.
- Inspection & Testing - The ability to use proven tools, techniques, and methodologies to inspect products, measure process performance, perform product verification and validation testing, and provide feedback reporting as required. This competency is utilized within the framework of the measurement, analysis and improvement aspects of the quality management system.
- Proficiency in computer skills Microsoft Office applications (Word, Excel, Power Point, Project Management)
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.