Overseas Project Support Specialist
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to an Overseas Project Support Specialist in Shanghai. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
What you'll do:
Support the service and operation of overseas projects, communicate and maintain with overseas clients, responsible for customer reception, departmental document and data management, etc
1. Project Service and Operational Support
a. Assist in the overall advancement of overseas projects, including planning, progress tracking, and resource coordination.
b. Responsible for drafting, archiving, and updating project-related documents to ensure accurate and timely communication.
c. Support project managers in cross-departmental communication to achieve project goals.
2. Marketing Document and Data Management
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a. Organize and maintain overseas market-related materials such as brochures, technical documents, and quotations.
b. Assist in preparing bidding documents, client proposals, and market research reports.
c. Participate in market research and collect industry trends, competitor information, and regulatory policies.
3. Overseas Client Communication and Support
a. Act as the client interface, responsible for daily communication, feedback handling, and relationship maintenance with overseas clients.
b. Assist in arranging client visits, online meetings, and business negotiations.
c. Follow up on client needs and coordinate internal resources to provide solutions and ensure client satisfaction.
4. Meeting Minutes and Documentation
a. Responsible for recording and organizing minutes of project and client meetings.
b. Draft English meeting minutes, project summary reports, and client feedback compilations.
c. Assist superiors in other English documentation tasks such as training materials and technical guides.
5. Showroom Reception and Exhibition Support
a. Receive overseas clients visiting the showroom and introduce products and the company.
b. Prepare showroom display content to ensure consistency with brand image.
c. Assist in organizing overseas exhibitions, industry forums, and participate in on-site support and client reception.
6. Technical and Service Support (Depending on Project Nature)
a. Assist in pre-sales technical demonstrations, product introductions, and technical communication with clients.
b. Organize client feedback and coordinate with technical teams to provide solutions.
c. Participate in client training, technical documentation writing, and translation tasks.
Qualifications:
- Bachelor's degree or above in English, International Trade, Marketing, Communication, or related fields.
- Familiar with international business processes; experience in overseas projects or client liaison is preferred.
- Strong communication and coordination skills, logical thinking, and cross-cultural awareness.
- Proficient in office software (Word, Excel, PowerPoint) with basic copywriting skills.
- Experience in exhibition organization, showroom reception, or technical support is a plus.
- Able to adapt to short-term overseas travel or flexible work arrangements.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)