OEM Account Coordinator

Eaton's ES AMER NAS division is currently seeking an OEM Account Coordinator. This is a hybrid position and candidates for this role must reside within 50 miles of our Arden, NC location be considered for this position.

The expected annual salary range for this role is $67500.0 - $99000.0 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Position Overview:

This role serves as the main commercial support contact for OEM sales engineers and customers, managing key OEM orders and acting as a liaison between various stakeholders. Responsibilities include optimizing processes, supporting projects, onboarding new employees and coordinating process improvements.

This position handles order management for strategic OEMs, ensures excellent customer service, leads process improvements, conducts training and manages information flow within a fast-paced environment. It also requires conflict resolution, collaboration with finance, training peers and customers and supporting system integration and efficiency initiatives.

• Provide excellent order management support to specific OEM customers that purchase directly from Eaton or through our authorized distributors.
• Identify and drive implementation of process improvements
• Provide systems and tools training to other departments as needed
• Own (coordinate and execute) new employee onboarding and training
• Champion and coordinate process change and business unit and sales organization initiatives
• Champion, educate and publicize self-service and new AI tools with team members, sales and customers
• Ability to constructively manage conflicts and discrepancies towards positive resolution

• Bachelor's degree from an accredited institution
• Minimum four (4) years of customer-facing experience
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Arden, NC to be considered.

• Knowledge of CRM software
• Proficiency in Microsoft Office (Word, Excel, email, etc.)
• Knowledge of Vista, Order Center, SAP and Power Bi software
• Familiarity with Eaton's OEM products and plants

• Possess excellent communication skills
• Must be able to work in the United States without corporate sponsorship now and within the future
• Possess excellent time management & organization skills
• Strong work ethic, ability to be flexible and a desire to actively contribute to the group's success
• Ability to prioritize multiple tasks
• Team player and positive attitude
• Strong professional presence
• Ability to work a hybrid schedule that currently requires in office full presence on Tuesdays, Wednesdays and Thursdays
• Ability to occasionally travel to plants and customer sites
• Ability to travel up to 10%