Eaton's EPG LAC PQD Power Quality Division division is currently seeking a Manager Supply Chain and Customer Service.
What you'll do:
Job Summary
This position plays a key role in the Supply Chain organization ensuring an effective Order Management and an overall Customer Services experience. Functions will include customer order processing, intercompany purchasing, backlog follow-up and communication. Mainly interacts with internal suppliers, customer service, warehouse and logistics teams and both internal and external customers to provide a single contact point.
Job Responsibilities
• Sales orders reception and entry (acknowledge to customer).
• Order management for customers and distributors.
• Interact with internal suppliers and customer service teams from Eaton Corp.
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• Expedite orders to ensure customer expectations are met and/or exceeded.
• Implement time management skills to prioritize orders according to business requirements.
• Provide customers and distributors with accurate product information.
• Actively work backlog and open orders to maximize revenue by the end of the month.
• Proactively communicates with customers regarding order validation, order status and shipment information.
• Work directly with internal customers departments to ensure order fulfillment.
• Key Performance Indicators monthly reports On Time Delivery.
• Keep track of pending orders to invoice according to terms of sale.
• Proactively improve processes to deliver world class service. • Meet any other activity assigned by your supervisor or special requirements of the company.
• Active participation in continues improvements programs and committees.
• Comply the Eaton Business System (EBS), in foundations, Planning, Growth, Functional Excellence, Assessment and Learning, mainly in the Eaton Business Excellence (EBE); ISO 9001 / ISO 14001 and its tools (such as: Eaton Quality System (EQS), Eaton Lean System and Six Sigma-ELS, HR Operating Review and Employee Survey.
• Know and comply the Policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH)."
Qualifications:
Education level required
• Bachelor's Degree in Supply Chain Management, Business Administration or Engineering from an accredited institution required. • Master degree in Business Administration, Supply Chain or related field from an accredited institution preferred.
Years and area of experience required
• Minimum of 5 years' Supply Chain Manager experience & leadership role in a large company required.
• Minimum of 3 years Supply Chain experience in a medium/large manufacturing facility (150+ employees) required.
Technical knowledge
• Understanding of Supply Chain Management operational concepts scheduling, purchasing. supplier selection, inventory control, logistics and shipping/receiving.
• Strong knowledge on international trade laws and Mexican customs.
• Strong knowledge of supply and purchasing systems.
• Detailed knowledge of the concepts and tool sets of Lean Manufacturing and Process Variation Reduction (Six Sigma) in relation to material management.
• Competence in computer skills Microsoft Office applications (Word, Excel, Power Point, Project Management).
• Knowledge of MAPICS (creation of PO, inventory management, MRP).
• VISTA and Global VISTA application (order creation, order maintenance)
• MENTOR, SIOP, APICS certification
• Good knowledge of the distribution and transportation centers in Mexico.
Soft skills
• Demonstrated strong skills on following competencies: Business Insight, Customer Focus, Manager Complexity, Decision Quality, Strategic Mindset, Action Oriented, Optimizes Work Processes, Plans and Aligns, Drive Results, Builds Effective Teams, Organizational Savvy.
Skills:
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.