Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E
What you'll do:
The Eaton Energy Transition and Digital team is accelerating advancement of its digital platform and is scaling plans to implement Brightlayer Digital Solutions for their end customers in Europe Middle East and Africa. The software technology is designed to help manage, monitor and control devices along with management of key resources such as power, space and IT Infrastructure in our customer computing environments with a particular focus on data center as well as commercial and industrial buildings. To support this digital strategy, the Licence Management Analyst has the following tasks:
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- To support the Digital Hub teams in growing the digital business
- To successfully manage the digital entitlement processes and maximize recurrency
- The Licence Management Analyst will be in charge of designing and operating entitlement processes
- He/she will constantly measure performance of the fulfillment processes so they can be improved to ensure a seamless buyer's experience
- To have a strong ability to engage with all Digital Hub teams as well as the other Eaton functions (Finance, Support, Marketing) to solve customer or partners questions or issues related to software entitlements
- To understand the software licensing models and product use rights required to sell Eaton Brightlayer digital solutions
- To supervise the entitlement activity regarding the number of entitlements managed per day as well as the satisfaction level with internal teams and Eaton customers or partners
Qualifications:
- A Bachelor's / Master's Degree in Computer Engineering or similar
- Customer Service experience in a global company of 3 years or more in IT preferably software. Address difficult customer situations and respond promptly to customer needs
Skills:
- Experience in software licensing/product usage rights and compliance
- Analytical skills with attention to detail
- Innovate - Introduce new ideas and processes for improvement in performance and/or productivity
- Design/Implementation/Execution capabilities
- Manage multiple priorities and/or projects
- Problem Solving - Solve problems with the ability to encourage others in a collaborative problem solving
Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power - more safely, more efficiently, and more reliably. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees. For more information, visit Eaton.com
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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