If you desire to be part of something special, to be part of a winning team, to be part of a fun team-winning is fun. We are looking forward to a IT Infra Engineer in Taipei. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
What you'll do:
- Ensure fast and quality restoration of site IT service interruptions
- Local hands and partnership with site, feet on the ground support to other IT teams
- Drive operational excellence to improve customer satisfactions continuously
- Partner with BRM and product teams to deliver IT technologies
- Consistently improve support by root cause and continuous improvement of services
- Asset Management - Vendor coordination and management. Support SCM from technical perspective
- Life cycle management - PC refresh & Smart disposal. Assist on non-standard software and hardware
- User Experience - IT Profit Planning, On/Off boarding support, Software installation. Continuous Improvement - Drive Cost Out & Cost Avoidance
- Accountabilities - Bridging BRM and other product teams. Empowered for site IT incidents and escalations, site health check and retain
- Operational Excellence - Drive for SLA and predefined measurements. Shopfloor system support, Executive White Glove. Coordinate site related incidents. Customer interruptions reductions
- Project Support - Business and Value stream projects. Support Site start up, closure and extensions. Support TSA, M&A project
- IT Security and Continuity - IT DRP, IT Infrastructure Risk Assessment, Legal Hold, Compliance investigation, Vulnerability cleanup, Data privacy
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Qualifications:
- Bachelor degree and above
- 5 years IT experience required
- MS Windows Operating Systems
- MS Office Suites
- Hardware - PC's, laptops, mobile devices, PC peripherals
- Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
- Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
- Customer and stakeholder engagement and communications skills
- Good understanding of customer/ business needs
- Understanding of lean agile principles and practices
- Knowledge of IT ticket support model - ServiceNow : Incident, Request, Change, Problem Management
- Ability to effectively interact with senior leaders
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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.