Field Service Engineer (Technicians)

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What you'll do:

The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton installed base/products and ensure maximum customer satisfaction and loyalty. You will be working on Eaton UPS products from small 1-phase UPS to large data center UPS up to 1700kVA.

Main Responsibilties:

• Follow up on customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks.
• Support customers in technical questions (phone and/ or mail).
• Support own colleagues in Service department and Sales with technical knowledge.
• Participate in required training (technical, mandatory by Eaton or by law).
• Perform commissioning, service, repair and preventive maintenance on Eaton's Installed Base/products.
• Actively support and work to be in line with goals and performance KPI's.
• Secure timely reporting and ensure technical reports are done in connection to each individual work.
• Work and act in line with Eaton guidelines, processes and code of ethics.
• Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling.
• Offer support for high profile clients, providing technical advice and attending site visits as required.
• Actively support Eaton's Environment, Health & Safety culture.

• An associate's degree in Electrical Engineering or a similar field
• 3-5 years of relevant experience

• Experience with UPS 1-phase/3-phase systems, battery backup, and emergency power supply.
• Communication skills
• Customer-oriented attitude
• Ability to work in a multicultural environment
• Ability to understand and implement instructions and tasks effectively

• Competitive Compensation and Benefits Package
• Permanent Contract in a fast-growing global company
• Challenging Projects in a dynamic, collaborative team
• Excellent Working Environment - safety and ethics are really important to us
• Eaton Business System offering various tools for management and people development
• Great Promotional Opportunities - Eaton encourages internal promotion whenever possible
• Culture & Values - Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day.
• Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
• Learning & Development - We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
• Wellness - Wellness at Eaton is more than a program; it's about changing the environment by offering the right tools to help empower employees to make that happen.