Field Service Engineer EPMS
Role is open to candidates based in the south of the UK or near Dublin in Ireland
We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: "Make what matters work" We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes.
We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!
What you'll do:
To act as a Senior Field Service Engineer (FSE)within EMEA, mainly working on EPMS/DCIM/SCADA projects in a field. To provide a first-class on-site service to ensure maximum customer satisfaction and loyalty. Responsible for providing field service for customers in the areas of hardware/software installation, startup, maintenance, de-bug and training of EPMS, DCIM and SCADA systems.
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Responsibilities
• Provide on-site hardware/software installation and software pre-configuration of Power Management and control systems and next-generation Power Monitoring platforms.
• Work with software configuration engineer on site to implement system integration, installation, start-up, maintenance, de-bugging, pre-configuration, pre-commissioning, FAT. SAT and training.
• Works with and provides troubleshooting and technical support for junior Field Service Representatives as they execute jobs in the field.
• Technical support to other junior engineers. problem-solving the technical issues on site. Support lead engineer with a practical solution and execution plan on site.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. Assist with procurement and maintenance of PPE for field resources.
• Provide timely, detailed and accurate site reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Work with the lead engineer for training, coaching and team building.
• Provide customers with basic technical support and on-site information via phone or on-site consultation
Qualifications:
Computer science, electrical engineering background, suitable education/qualifications
3-5 years of service experience, with a minimum of 1-2 years of relevant experience, providing field service for engineering projects of complex working scope
Skills:
Familiarity with EPMS/DCIM/ BMS software offerings as well as associated products such as SQL and MS/Linux OS; Networking knowledge and certifications; Virtualization experience (VMware, Hyper-V)
Team work/Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures/ Able to follow instructions
What We Offer To You
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.
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