If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Field Service Engineer in Eaton's Electrical business, based in Seoul, Korea. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
What you'll do:
- Provide technical support to customer service issues and trainings. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports.
- Serve Korea PQ customers in power quality products(1P, 3P UPS) installation, implementation, maintenance and provide other services in responsible area;
- Discover problem and solve them for end-user to obtain customer satisfaction and business opportunities
- Involved in Service SOP's establishment, training distributor & customer with SOP.
- Analyse the data of feedback from customer and markets, communicate the results with Product and Quality teams to improve the product and service
- Improve the technical process, monitor the effectiveness of the processes to seek opportunities of improvement. Consolidate the solutions into training and practice sharing.
- Improve service tools to support field service and issue resolution.
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Qualifications:
- Bachelor's degree in Engineering, prefer Electronical Engineering
- Fresh graduate or less then 7 yrs' experience in Electronics related industry would be preferred
- Electrical knowledge preferred 1~7 yrs' experiences
- 전기기사자격증
- Knowledge of Codes and Standards
- Good communication in both, oral & writing
- Be initiateve and responsible for work
- Teamwork and excellent interpersonal skills
- Work under pressure
Yes! Because you are the one we are looking for, we hope to hear from you now!
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