FAE Senior Engineer, Overseas

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a FAE Senior Engineer, Overseas in Eaton's electrical business, based in Shenzhen, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:

What you'll do:

• Responsible for effectively supporting the sales activities in business growth and customer engagement to achieve the sales targets.

• Responsible for providing the professional technical response.

a. Responsible for professional service such as product inquiry, product technical support, and appropriate assistance for marketing activities

b. Arrange suited product or service training course by sales team's demand

c. Diagnostics/troubleshooting of Eaton electrical, electronic, and UPS

e. Interdepartmental communication regarding complaint resolution and root cause analysis

f. Close cooperation with Interdepartmental of Eaton group to process all customer service issue and to identify customer complaints.

g. Liaising and maintaining customer relationships whilst maintaining quality customer service.

H. Oversea travel available if needed

Qualifications:

• Bachelor's degree in electrical and Electronics or related.
• Minimum 5 years of related working experience
• Knowledgeable in UPS products and applications
• Must be able to make technical proposal presentations to customers and consulting engineers.
• Factory and field troubleshooting methods and equipment
• Electrical installation methods, practices, and the National Electrical Code
• Fluent in English and Chinese required
• Customer focused
• Good communication skill
• Result-oriented with good problem-solving skills