Export Order Specialist
Yesterday• Budapest, Hungary
Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.
What you'll do:
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As an Export Order Specialist your primary function is to provide commercial support for portfolio of customers and being responsible for interfacing with both customers and internal parties via email, phone, chat and case management tool.
Main responsibilities:
• To handle inquiries via phone, chat and email from customers and/or internal parties
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• To handle a variety of pre-sales or post-sales service functions
• To provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• To resolve problems by applying established policies, procedures and tactics and using pro-active communication across an internal network of multiple product lines
• To foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
- Bachelor's degree (BSC/BA)
- 1-3 years of experience in customer support
Skills:
- English language knowledge (minimum B2 level)
- Prior experience with SAP or a similar ERP system is a plus
- Strong analytical skills required to enter, document and manage orders and customer issues
- Customer-oriented attitude
- Demonstrated ability to take ownership of an assignment
- Adapting to change and driving process improvements
- Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
What We Offer:
- Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
- Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
- Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
- Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
- Dog-Friendly: Bring your furry friend to work in our dog-friendly office
- Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
- Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
- Social Responsibility: Join a socially responsible organization committed to making a positive impact
- Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Client-provided location(s): Budapest, Hungary
Job ID: Eaton-52048Budapest
Employment Type: OTHER
Posted: 2025-10-08T18:38:08
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)