Customer Support Specialist

Eaton's IS Filtration division is currently seeking a Customer Support Specialist. This is a Full-Time role, working M-F Daylight hours. This position has the ability to be Hybrid-Remote (2 days a week from home) and can be located at either our Chanhassen, MN or Tinton Falls, NJ location.

Eaton is a leader in liquid filtration which helps its customers make clean and pure products spanning a range of industries such as pharmaceuticals, food and beverage, industrial and municipal water, petrochemicals, marine, automotive, agriculture and construction equipment, or power generation.

The expected annual salary range for this role is $56250.0 - $82500.0 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The Customer Support Specialist is responsible for entering orders and coordinating order transport accurately, timely and efficiently. This role is also expected to establish and maintain a working relationship with customers, assisting them and market channels in pricing, equipment identification, and expediting.

Job Responsibilities

• Provide fast, accurate and courteous customer service on pricing, parts identification, order details, service availability, freight information, parts availability and general information through the call center for customers and market channels to create and maintain a competitive advantage through superior service.
• Enter customer orders, RMAs, credit memos and billing only orders accurately and promptly to meet customer requirements and to enhance on-time shipping performance and asset management
• Manage all shipping details for customer orders in coordination with the Operations and Sales groups, all remote warehouse facilities and customer requirements to ensure timely and cost effective transport of product.
• Prepare and execute spare parts and/or service proposals and recommendations in response to customer inquiries and as follow-up service on orders to help grow sales of parts and service
• Seek and assist continuous improvement in processes and procedures used in order to maintain up-to-date information, to speed response/service and to enhance sales to customers and through our market channels.
• Keep job skills and product knowledge current through participation in in-house training and outside educational opportunities to provide maximum value to the customer service representative position, to our customers and to Eaton.

• Bachelors degree from an accredited institution OR HS Diploma/GED and Three (3)+ years of customer service/support experience
• Must be legally authorized to work in the United States without company sponsorship now and in the future.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Chanhassen, MN or Tinton Fally, NJ will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

• Experience utilizing Salesforce
• Strong knowledge and proficiency with personal computers and related software (i.e. MFG Pro, Word, MS Office).
• Accurate and thorough data entry skills required.
• Ability to read and interpret documents such as procedure manuals, government and international shipping and trade regulations, letters of credit and other correspondence.
• Ability to write routine reports and business correspondence.
• Ability to speak effectively on the phone and before groups of customers and employees of the organization.
• Basic problem solving based upon precedent. Impact against technical, management and/or motivational activity.
• Work independently in a fast paced environment.