Eaton is not just a company; it's an industry pioneer with a legacy of over a century in cutting-edge innovation. We're at the forefront of transforming how the world manages power and energy. As a Senior Customer Support Representative for Strategic Accounts your vision and leadership will be instrumental in creating solutions that empower businesses, communities, and individuals to manage power more efficiently, safely, and sustainably. Join us, and let's redefine the future of power, together!
What will you do:
As a Senior Customer Support Representative for Strategic Accounts you will be responsible of the coordination of the full cycle order management for strategic accounts for EMEA.
Your main duties:
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• Sales order management; RFI and RFQ qualification/tender process for new opportunities; order entry in ERP
• Following up with local CSOs, application engineers for commission of product installation, and with supply chain to ensure timely delivery of different types of sales orders (delivery to order, configure to order and engineering to order)
• Effectively operating aligned and compliant to all applicable Corporate Policies, Processes, education requirements
• Responsible for coordinating the internal alingment to ensure information flow (set up the required meetings/deadline
• Has a high focus on mapping the process flows to ensure business continuity and ongoing improvement/development working closely with the BI team
• Drive customer loyalty through increased productivity and improve value through high performance culture.
• Responsible for sales order follow-up ensuring timely delivery of different types of sales orders
• Responsible for internal issue resolution and escalation focal point on the Key Account
• Support for tenders/ad-hoc reports for the Customer Meeting about KPI-, RFI, RFQ statistics
• Responsible to provide evidences and inputs for Business Compliance Test and Audit
Qualifications:
• High school education or Bachelor degree
• 3-5 years of experience in Customer Support field
Skills:
• Oracle/SAP knowledge; Advanced capabilities in Excel and data analysis; previous experience with project mgmt, BI and lean methodology is a plus
• English language proficient, any additional European language is a plus
• Strong communication negotiation and organizational skills
• Problem solving attitude; ability to work independently and collaboratively
• Good understanding of order management full cycle, ability to analyse and carry out business requirements to maximize customer satisfaction
• Strong analytical and problem-solving skills is a great advantage
What we offer:
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office.) are implemented across different EMEA locations which you can work from home two days per week
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
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