Customer Support Representative - Norwegian Speaker

What you'll do:

• Handle the inquiries usually via chat and email from customers and/or internal parties (only 3-5 calls /day, of max. 2 mins/call)
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Manage a variety of pre-sales or post-sales service functions
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

• Bachelor's degree (BSC/BA)
• Preferably 1-3 years experience in customer support

• Fluent level of Norwegian
• User level of MS Office (Outlook, Excel, Word)
• Customer service attitude, strong attention to details, punctuality and problem solving mindset
• Working knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage