Customer Support Representative - Italian Speaker

What you'll do:

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.

As a key member of the Customer Support/Order Management team, you will report directly to the Team Leader. Your primary responsibility will be to provide exceptional commercial support for a diverse portfolio of project-based customers. This role involves effective communication with both customers and internal teams through various channels, including email, phone, chat, and our case management tool.

• Respond to inquiries from customers and internal parties via phone, chat, and email, ensuring timely and accurate communication.
• Manage the order process, including order entry, price verification, and order clearance, in compliance with Eaton's policies.
• Address and resolve customer complaints with professionalism and efficiency.
• Coordinate all aspects of delivery and billing, managing multiple product lines and the sequencing of project orders to meet customer requirements.
• Provide a range of pre-sales and post-sales services to enhance customer satisfaction.
• Assist sales functions across the EMEA region and support external customers with processes related to product and service order fulfillment, including end-to-end order status management, repair and calibration requests, product changes or returns, accounts receivable collections, invoicing, contract administration, and lease management.
• Proactively resolve issues by applying established policies and procedures, while maintaining open communication across our internal network of product lines.
• Cultivate an environment that aligns with Eaton's goals and philosophy, promotes continuous improvement, and strengthens customer relationships.
• We are looking for a dedicated individual who is committed to delivering outstanding service and fostering positive interactions with our customers and colleagues. Your contributions will play a vital role in achieving our team's objectives and enhancing the overall customer experience

Qualifications:

• Bachelor's degree (BSc/BA)
• 1 to 3 years of experience in customer support

Skills:

• Proficient in English (minimum B2 level) and fluent in Italian
• Basic knowledge of MS Office
• Familiarity with SAP, Oracle, or any case management tool is a plus
• Excellent communication skills, both written and verbal
• Strong customer service orientation with a keen attention to detail
• Punctual and reliable, with a proactive problem-solving mindset

What we offer:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-MC5

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
#LI-MC5

Client-provided location(s): Belgrade, Serbia

Job ID: Eaton-49669Belgrade

Employment Type: OTHER

Posted: 2025-08-23T18:36:30