Customer Support Representative - Bulgarian speaker

What you'll do:

The primary function is to provide commercial support for portfolio of customers. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handles a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines.
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

• Bachelor's degree (BSC/BA)
• 1-3 years experience in customer support;

• Bulgarian language - fluently - is a must
• English language knowledge - minimum B2 level
• Customer cases in Saleforce service cloud
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal),
• Customer Service skills
• Strong attention to details
• Problem solving mindset

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen