If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Service Representative in Taiwan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:
What you'll do:
Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers' requirements.
- Order Administration - To manage order processing within agreed cycle time. Ensure accuracy and update customers on open order status.
- Outbound Management - To follow up deliveries and ensure on-time delivery as promised. Prepare shipping documents that require custom clearance.
- Warranty Management - To manage order processing for warranty claims. Support facilitates with customers, warehouse and technical team.
- Project Management - To track and manage project orders with internal stakeholders on deliverables.
- To be committed & responsible for Quality Management System:
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a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement"" "
Qualifications:
- Diploma in any field
- At least 3 - 4 years of customer service experience
- Have Customer Service experience for at least 3-4 years
- Proficient in Microsoft Office and SAP is a must
- Basic writing and communication skills
- Have a sense of responsibility and initiative
- Ability to work in a dynamic environment
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.