Customer Service Representative

Eaton's Bussmann division is currently seeking a Customer Service Representative to join the team. This hybrid role will be based at our Ellisville, MO location. It offers an excellent opportunity to learn about the electrical industry and the business, while providing ample career advancement opportunities.

The expected annual salary range for this role is $53,253.00 - $78,104.40 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The Customer Service Representative (CSR) is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with product, delivery, pricing, claims/returns and program information. This role will manage customer orders, including order entry, order changes, expediting orders and shipments with operations. The CSR will also be responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information

• Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations
• Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations
• Accepts and processes written and verbal orders, following established business rules
• Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry
• Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
• Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer
  relationships

• Bachelor's Degree from an accredited institution
• Minimum 1 year of work experience in a customer facing role (may include internships).
• Sponsorship is not available. Candidate must be eligible to work in the U.S. without company sponsorship now or in the future
• No relocation assistance will be provided for candidates that reside outside a 50-mile radius of Ellisville, MO. Only candidates within a 50-mile radius of Ellisville, MO will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

• SAP Experience
• Understanding of Sales and Marketing strategies, as well as business unit goals
• Data entry skills, including proofreading, MS Word and Excel.

• Team-oriented problem-solving skills and corrective action methodology.
• Negotiation and conflict management skills; professional presence
• Out-of-the-box thinking