Customer Relationship Management (CRM) Senior Analyst

Eaton's Sales Operations division is currently seeking a Customer Relationship Management (CRM) Senior Analyst to join the team. This remote role can be located in Arden, NC; Charlotte, NC; Dallas, TX; Fort Worth, TX; Galesburg, MI; Glendale Heights, IL; Greenwood, SC; Highland, IL; Irvine, CA; Moon Township, PA; Peachtree City, GA; Raleigh, NC; Southfield, MI; Syracuse, NY; or Tualatin, OR. Only candidates within these territories will be considered. Join a highly visible and collaborative role supporting the entire North American Sales division-an opportunity to solve meaningful challenges, gain deep insight into the sales process, and grow your career with strong mobility and development potential.

The expected annual salary range for this role is $83,250.00 - $122,100.00 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The Customer Relationship Management (CRM) Senior Analyst is responsible for the business ownership Salesforce Customer Relationship Management program for Electrical Sector Americas. As a critical member of the Business Analytics and Sales Excellence Team, this role will be accountable supporting ongoing Salesforce program management for North American Sales, Latin America and Canada as well as data migration and data health monitoring needed for continued success of the Salesforce Program.

Job Responsibilities:

• Support Sales users with questions/issues surrounding Eaton's instances of Salesforce and Customer 360
• Drive continuous improvement efforts with Salesforce to meet the needs of the business
• Partner with IT to investigate quality issues and lead or participate in teams to resolve issues
• Lead Bidman/CPQ to Salesforce sync efforts (troubleshooting, improvements, etc)
• Implement and proactively maintain data quality and cleansing activities and oversee activities including updating contacts, accounts, making merges as necessary
• Provide guidance on new user set-ups/existing user modifications to ensure proper alignment for the sales teams
• Oversee Salesforce inbox support request activity and ensure timely resolution of user requests
• Understand PowerBI Pipeline reporting in order to support the development of improvement ideas through Salesforce user feedback in partnership with Elixir Program owner.
• Support sales process mapping and continuous improvement efforts to drive sales excellence

Qualifications:

Required (Basic) Qualifications:
• Bachelor's Degree from an accredited institution
• Minimum 3 years of experience in IT, sales, customer support and/or prior super user of CRM or similar software programs
• No relocation assistance will be provided for this role. Candidates must currently reside within 50 miles of either Arden, NC; Charlotte, NC; Dallas, TX; Fort Worth, TX; Galesburg, MI; Glendale Heights, IL; Greenwood, SC; Highland, IL; Irvine, CA; Moon Township, PA; Peachtree City, GA; Raleigh, NC; Southfield, MI; Syracuse, NY; or Tualatin, OR. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Skills:

• Strong communication skills, ability to lead indirect reports, continuous improvement mindset, problem solving skills.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Client-provided location(s): Irvine, CA

Job ID: Eaton-50800Irvine

Employment Type: OTHER

Posted: 2025-09-17T18:37:18